Privacy Policy - Ledoweb

1. Introduction

Ledoweb ("we," "us," or "our") operates the website ledoweb.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. By using our site, you agree to the practices described herein.

2. Information We Collect

Information You Provide Directly

Contact form submissions: name, email address, company name, project details, and any other information you choose to share.

Information Collected Automatically

Analytics data: We use PostHog to collect anonymized usage data including pages visited, referral source, browser type, device type, and general geographic region.
Error monitoring: We use Sentry to capture technical errors and performance data to improve site reliability.
UTM parameters: Campaign tracking parameters in URLs are captured for marketing attribution.

3. How We Use Your Information

To respond to your inquiries and provide requested services
To create leads in our CRM (Odoo) when you submit a contact form
To analyze website usage and improve user experience
To monitor and fix technical issues
To comply with legal obligations

4. Cookies & Tracking

Our website uses the following types of cookies and tracking technologies:

Essential cookies: Required for the website to function (e.g., session management).
Analytics cookies: PostHog may set cookies to distinguish users and understand site usage patterns. These cookies do not contain personal information.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5. Third-Party Services

We use the following third-party services that may process your data:

PostHog(analytics) — hosted in the US
Sentry(error monitoring) — hosted in the US
Cloudflare(CDN and security) — global network
Hetzner(hosting) — servers in Germany
Google (OAuth authentication for admin users)

6. Data Retention

Contact form data is retained in our CRM for the duration of the business relationship. Analytics data is retained for up to 24 months. You may request deletion of your data at any time.

7. Your Rights

Under applicable data protection laws (including GDPR and CCPA), you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

To exercise any of these rights, contact us at [email protected].

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encrypted connections (TLS), secure hosting infrastructure, and access controls. However, no method of transmission over the Internet is 100% secure.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the site after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]